Refund Policy

  • 30-Day Return Policy
    We offer a 30-day return service, which means you can request a return within 30 days of receiving the item.
  • Return Conditions
    To be eligible for a return, the item must meet the following requirements: remain in the original condition as received, unworn and unused, with intact tags, and returned in its original packaging. You also need to provide the receipt or proof of purchase. Returns or exchanges are not supported if the item is damaged due to the customer's man-made reasons.
  • Initiate a Return
    To start a return, please first contact us at warmfundecor@gmail.com. Items sent back without prior return application will not be accepted.If a return is requested for reasons unrelated to product quality, the customer shall bear the return shipping costs.
  • Damages and Issue Feedback
    Please inspect your order immediately upon receipt. If the item is defective, damaged, or you receive the wrong item, contact us at once so that we can evaluate the issue and handle it properly.
  • Non-Returnable Items
    Certain items are non-returnable, including custom products (such as special orders or personalized items), as well as those containing hazardous materials, flammable liquids or gases. Unfortunately, sale items and gift cards are also non-returnable. If you have questions or concerns about the return policy for a specific item, please contact us.
  • Exchange Instructions
    The fastest way to ensure you get the desired item is to return the current item first, and once the return application is approved, place a separate order for the new item.
  • Return & Refund Processing Time: We will process your return and refund requests within 72 hours.
  • Refund Instructions
    We will notify you whether the refund application is approved after receiving and inspecting the returned item. If approved, the refund will be automatically credited back to your original payment account within 10 business days. Please note that banks or credit card companies may take some time to process and post the refund, so please be patient.If more than 15 business days have passed since your refund application was approved and the refund has not arrived, please contact us via warmfundecor@gmail.com.